Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
- Cancellation Requests
Cancellations will only be considered if the request is made within 10 days of placing the order. However, cancellation requests may not be entertained if the orders have already been processed by the sellers/merchants listed on the Platform, and they have initiated the shipping process, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep. - Perishable Items
Crunchique does not accept cancellation requests for perishable items, such as food products and snacks. However, a refund or replacement may be provided if the user establishes that the quality of the product delivered is unsatisfactory. - Damaged or Defective Items
If you receive damaged or defective items, please report this to our customer service team within 10 days of receiving the product. The request will be considered once the seller/merchant listed on the Platform verifies the issue on their end. - Product Expectations
If you feel that the product received is not as shown on the Platform or does not meet your expectations, you must notify our customer service team within 10 days of receiving the product. Our customer service team will review your complaint and take appropriate action based on their assessment. - Products with Manufacturer Warranty
For products covered by a manufacturer’s warranty, please contact the manufacturer directly to resolve any issues. - Refund Processing
In cases where refunds are approved by Crunchique, the refund process may take up to 10 days from the date of approval.